Find answers to common questions about our products, shipping, returns, and more.
We ship exclusively within the United States. At this time, we do not offer international shipping outside the United States. All orders are delivered via USPS or UPS Ground service depending on your location and selected shipping method.
No, we do not offer international shipping. Thread & Thimble Supply ships only within the United States. This allows us to keep shipping costs low and delivery times predictable for our customers.
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Express shipping delivers within 1-3 business days. You will receive a tracking number via email once your order ships.
We offer two shipping options: Express shipping for $9.73, and Free Shipping on all orders over $65. Orders under $65 will be shown shipping rates at checkout based on your location.
Once your order ships, you will receive an email with your tracking number. You can also track your order on our Track Your Order page by entering your order number and email address.
Eligible physical products may be returned within 30 days of delivery, whether opened or unopened, subject to our policy conditions. Items must be in original condition with proof of purchase. Cut fabric and opened needle packs may have specific return conditions. Please see our full Refund & Returns Policy for complete details.
Yes, opened and unopened eligible physical products are eligible for return within 30 days, subject to the stated policy conditions. Some items like cut fabric, opened needle packs, and kits with missing pieces may have specific conditions. Please review our Refund & Returns Policy for full details.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the funds to appear in your account depending on your bank.
If your item arrives damaged, please contact us within 7 days of delivery at support@threadandthimblesupply.com with photos of the damaged item and packaging. We will arrange a replacement or refund at no additional cost.
We carry polyester all-purpose thread, cotton thread for quilting and natural fabrics, and stranded embroidery floss. Each product page includes detailed specifications about thread weight, yardage, material composition, and recommended uses.
Needle choice depends on your fabric and project type. Use sharp needles for woven fabrics, ballpoint needles for knits, and universal needles for general sewing. Match needle size to fabric weight — smaller numbers for lightweight fabrics, larger numbers for heavy materials. Our Hand-Sewing Needle Assortment Case includes a variety of sizes for different projects.
Our Cotton Fat Quarter Fabric Bundle includes 8 pre-cut fat quarters (18" x 22" each) in coordinating colors and patterns. Each bundle is curated around a color theme. Fabric is 100% cotton, quilt-shop quality, and pre-washed where noted. Specific contents are listed on each product page.
Yes, our beginner kits are designed specifically for those new to sewing and needlework. The Complete Beginner Sewing Bundle includes essential tools, basic notions, and guidance to get you started. No prior experience is required, and the curated selection removes the guesswork from buying supplies.
Our Fabric Scissors and Thread Snip Set features high-carbon stainless steel blades for sharp, precise cutting. The fabric scissors have an 8-inch blade length with ergonomic handles. Thread snips are 4.5 inches with spring-action for easy one-handed use. Both are designed specifically for fabric and should not be used on paper to maintain blade sharpness.
Purchases from our store will appear on your bank statement as "Thread & Thimble Supply" or "THREAD & THIMBLE SUPPLY" depending on your bank's formatting. This matches our DBA name exactly.
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through our SSL-encrypted checkout.
Orders are processed within 1-2 business days. If you need to modify or cancel your order, please contact us immediately at support@threadandthimblesupply.com. We will do our best to accommodate your request, but cannot guarantee changes once an order enters the fulfillment process.
Yes, our entire website uses SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers. All payment processing is handled through secure, PCI-compliant payment gateways.
No, you can check out as a guest without creating an account. Simply add items to your cart and proceed through checkout. Creating an account is optional and can make future orders and order tracking more convenient.
You can reach our customer support team by emailing support@threadandthimblesupply.com. We typically respond within 24 hours on business days. You can also use the live chat widget on our website for quick questions during business hours.
Our customer service team is available Monday through Friday, 9 AM to 5 PM Pacific Time. Emails sent outside business hours will be responded to on the next business day. Our live chat feature is available during business hours as well.