We want you to be happy with every purchase. Here's how returns work.
Last updated: January 2025
Thread & Thimble Supply accepts returns of eligible physical products within 30 days of delivery. Both opened and unopened items are eligible for return, subject to the conditions outlined in this policy.
To be eligible for a return, you must:
The following item categories have specific return rules:
Fabric that has been cut to length or custom-ordered is not eligible for return unless it arrives damaged or defective. Full, uncut fabric bundles and fat quarters may be returned within 30 days if uncut and in original packaging.
Individual needle packs that have been opened may be returned if the needles are unused and the packaging is intact. Needle packs with missing or used needles are not eligible for return.
If your kit arrives with missing pieces, please contact us within 7 days and we will send replacement components at no charge. Kits that have been partially used or assembled may not be returned for a full refund unless defective.
Items marked as clearance or final sale are not eligible for return unless they arrive damaged or defective. This will be clearly noted on the product page.
For health and safety reasons, certain items such as thimbles that have been worn, or items that come into direct contact with skin, are not eligible for return once used or removed from packaging.
To start a return, please email us at support@threadandthimblesupply.com with the following information:
We will review your request and respond within 2 business days with return instructions and a return authorization if your return is approved.
Customers are responsible for the cost of return shipping unless the item is defective or we made an error. We recommend using a trackable shipping method, as we cannot process refunds for items that are lost in transit back to us.
Return shipping instructions, including the return address, will be provided in your return authorization email.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@threadandthimblesupply.com with photos. We will arrange a replacement or full refund at no additional cost, including covering any return shipping.
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow an additional 3-5 business days for the funds to appear in your account, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
We do not process direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.
If your order arrives with items missing, contact us within 7 days at support@threadandthimblesupply.com with your order number and a description of the missing item. We will ship the missing item at no additional charge.
The following items are not eligible for return:
For any questions about returns or refunds, please contact us:
Email: support@threadandthimblesupply.com
Phone: (650) 442-5929
Mailing Address:
Lucky Impact LLC
5712 Hillcrest Dr
Los Angeles, CA 90043